He said the airline’s operations haven’t changed much since the 1990s. “We’ve seen these sorts of meltdowns occur on a much more regular basis and it really just has to do with outdated processes and outdated IT.” “We’ve been having these issues for the past 20 months,” he told CNN. The problems Southwest faces have been brewing for a long time, said Captain Casey Murray, the president of the Southwest Airlines Pilots Association. “They’re just not manned with enough manpower in order to give the scheduling changes to flight attendants, and that’s created a ripple effect that is creating chaos throughout the nation.” “The phone system the company uses is just not working,” Lyn Montgomery, President of TWU Local 556, told CNN. Stranded customers have been unable to get through to Southwest’s customer service lines to rebook flights or find lost baggage.Įmployees also said they have not been able to communicate with the airline, the president of the union that represents Southwest’s Flight Attendants told CNN Monday. “Those turnaround times bog things down,” Bangs said. CNN Sans ™ & © 2016 Cable News Network.Southwest’s schedule includes shorter flights with tighter turnaround times, which are causing some of the problems, Kathleen Bangs, a FlightAware spokesperson, told CNN. Market holidays and trading hours provided by Copp Clark Limited. All content of the Dow Jones branded indices Copyright S&P Dow Jones Indices LLC and/or its affiliates. Standard & Poor’s and S&P are registered trademarks of Standard & Poor’s Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Chicago Mercantile: Certain market data is the property of Chicago Mercantile Exchange Inc. US market indices are shown in real time, except for the S&P 500 which is refreshed every two minutes. Your CNN account Log in to your CNN account The company has apologized to its passengers and employees for the daily cancellations and reduced its capacity by roughly two thirds on Thursday, according to a CNN review of flight data. The dire situation, which has exasperated passengers and caught the eye of government regulators, has magnified this week as other major airlines recovered from the extreme cold, ice and snow that gripped much of the United States over the holiday weekend. 22, the beleaguered airline has canceled more than half of its typical flight schedule, and by late Wednesday about 87% of all canceled flights in the US were from Southwest alone, according to industry trackers FlightRadar24 and FlightAware. But experts say Southwest’s mess is actually the culmination of issues that have been building over several years. In the days since, the carrier’s scramble to recover has been slow and, some passengers argue, largely unsuccessful. A blast of severe winter weather last week caused thousands of Southwest Airlines flight cancellations and spiraled into a complete meltdown of its flight system.
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